Shipping policy
ToyTap Shipping Policy: Delivering Joy, Safely & Reliably
At ToyTap, we know the excitement of waiting for a new toy—whether it’s a kid counting down to playtime, an adult craving a stress-relief companion, or a pet eager for a new chew. That’s why our shipping policy is designed with the same care we put into selecting every toy: transparent, reliable, and focused on getting your order to you safely. We’re committed to making the entire journey—from our warehouse to your door—smooth and worry-free, because your joy deserves to be delivered with responsibility.
By placing an order with ToyTap, you agree to the terms outlined below. If you have questions, our team is here to help—reach out anytime!
1. Shipping Destinations
We ship to most countries and regions worldwide, bringing joy to families and pets across the globe. Key covered areas include:
- North America: United States, Canada
- Europe: EU member states, UK, Switzerland, Norway
- Asia-Pacific: Australia, New Zealand, Japan, South Korea, Southeast Asia (Singapore, Malaysia, Thailand, etc.)
- Other regions: Contact us at toytap@toytaponline.com to confirm if we ship to your location.
During checkout, enter your full shipping address to verify eligibility—we’ll notify you immediately if delivery to your area isn’t available.
2. Processing & Delivery Times
Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding weekends and public holidays). We carefully inspect each toy before packaging to ensure it meets our quality standards—no rushed shipments, just thorough care.
Estimated Delivery Times
Delivery times vary by destination (from the date your order ships). These are estimates (not guarantees) due to potential customs delays or logistics factors:
| Region | Estimated Delivery Time |
|---|---|
| United States/Canada | 7–12 business days |
| EU/UK | 8–15 business days |
| Australia/New Zealand | 10–18 business days |
| Southeast Asia | 5–10 business days |
| Japan/South Korea | 6–12 business days |
You’ll receive a shipping confirmation email with a tracking number once your order is dispatched. Use this number to track your package’s progress in real time via our logistics partner’s website.
3. Shipping Costs
Shipping fees are calculated based on your location, package weight, and order volume. You can view the exact shipping cost during checkout—no hidden fees!
- We occasionally offer free shipping promotions (e.g., on orders over a certain amount). Follow our newsletter or social media for updates.
- For bulk orders (e.g., wholesale inquiries), contact us at toytap@toytaponline.com for customized shipping quotes.
4. Customs & Duties
- International orders may be subject to customs duties, taxes, or import fees. These charges are determined by your local customs authority and are the sole responsibility of the customer.
- We declare all orders truthfully (product name, value, quantity) to comply with international trade regulations. We do not mark packages as “gifts” or understate values—this is illegal and may result in delays or penalties.
- For details on customs policies in your country, we recommend checking your local customs website or contacting them directly before placing an order.
5. Package Tracking
- Once your order ships, you’ll get a tracking number via email (sent to the address you provided during checkout).
- Track your package here: [Insert logistics partner tracking link, e.g., 17Track, or your chosen courier’s link]
- If you haven’t received a tracking number within 4 business days of placing your order, or if tracking shows no updates for over 5 days, email us at toytap@toytaponline.com—we’ll investigate promptly.
6. Shipping Address Changes
- We can update your shipping address only if your order hasn’t been dispatched yet. Contact us immediately at toytap@toytaponline.com or (+86) 15992325020 with your order number and new address.
- Once the order is shipped, we cannot modify the address—please double-check your details during checkout to avoid issues.
7. Lost, Delayed, or Damaged Packages
- Delayed Packages: If your order hasn’t arrived within the estimated delivery time, first track it via the provided link. Customs delays are common for international shipments—we’ll help you contact the logistics partner or customs office if needed.
- Lost Packages: If tracking shows “delivered” but you haven’t received your order, check with your local post office or building management first. If it’s confirmed lost, email us with your order number and tracking details—we’ll arrange a replacement or full refund within 3–5 business days.
- Damaged Packages: Inspect your package upon delivery. If the toy is damaged or defective, take photos of the package and the toy, then contact us within 48 hours of delivery—we’ll cover return shipping and send a replacement or issue a refund.
8. Our Shipping Commitment
- We use trusted international logistics partners (e.g., DHL, FedEx, EMS, or reliable regional couriers) to ensure safe delivery.
- All toys are packaged with shockproof materials to prevent damage during transit—especially fragile items like wooden puzzles or electronic toys.
- Our warehouse is located at: ToyTap, Jinhui Huayuan, Haizhu District, Guangzhou, China, Postcode: 510220. For returns or shipping-related correspondence, use this address.
9. Contact Us
If you have questions about shipping, tracking, or your order’s status, reach out to our team:
- Email: toytap@toytaponline.com (reply within 24 business hours)
- Phone: (+86) 15992325020 (Monday–Friday, 9:00 AM–6:00 PM GMT+8)
- Address: ToyTap, Jinhui Huayuan, Haizhu District, Guangzhou, China, Postcode: 510220
At ToyTap, shipping isn’t just about moving packages—it’s about delivering happiness. We take every step to ensure your toys arrive safely, on time, and ready to bring joy. Thank you for trusting us to be part of your journey!