Privacy Policy

ToyTap Privacy Policy: Safeguarding Your Trust with the Same Care We Put into Our Toys

At ToyTap, we are committed to two core principles: delivering exceptional toys that bring joy to children and pets, and protecting your personal information with the highest standards of integrity and security. Just as we design our toys to be safe, engaging, and meaningful, we handle your data with the same level of care—because your privacy is integral to the “beautiful experience” we strive to create for every customer.

1. Introduction

This Privacy Policy outlines how ToyTap (“we,” “us,” or “our”) collects, uses, stores, and protects personal information when you interact with our Shopify store (toytaponline.com), purchase our products, or engage with our brand. We are dedicated to transparency and compliance with applicable data protection laws, ensuring your information is managed responsibly.

2. Information We Collect

We collect personal information only to the extent necessary to provide you with our services, improve your experience, and fulfill our business obligations. The types of information we may collect include:

  • Account & Purchase Information: Name, email address, phone number, shipping/billing address, payment details (processed securely via Shopify’s payment partners), and order history. Our physical address for correspondence is: Jinhui Huayuan, Haizhu District, Guangzhou, China.
  • Communication Data: If you contact us via email (toytap@toytaponline.com), phone (+86 15992325020), or our website’s contact forms, we retain your messages to address your inquiries and enhance our customer service.
  • Browsing & Technical Data: We use cookies and similar technologies to track website navigation, preferences, and device information (e.g., IP address, browser type) to optimize our site, personalize content, and analyze traffic.
  • Voluntary Information: Any additional details you choose to share, such as feedback, reviews, or social media interactions (e.g., photos of your pets/kids with our toys, shared with #ToyTapPets or #ToyTapKids).

3. How We Use Your Information

We use your data to deliver value, not to intrude. Here’s how we leverage the information we collect:

  • Fulfill Orders & Provide Support: To process shipments, manage returns, and assist with any questions or issues (reach us at toytap@toytaponline.com or +86 15992325020).
  • Personalize Your Experience: To recommend toys aligned with your interests (e.g., children’s toys, stress-relief items, pet accessories) and remember your preferences.
  • Improve Our Products & Services: To analyze trends, test new features, and ensure our website and offerings meet your needs.
  • Communicate Responsibly: To send order updates, respond to your requests, and share relevant promotions (you can opt out of marketing emails at any time).

4. How We Protect Your Information

Your privacy is our priority, and we implement robust measures to safeguard your data:

  • Technical Security: We use encryption, firewalls, and secure server infrastructure to protect against unauthorized access. All payment information is processed through Shopify’s PCI DSS-compliant payment gateways.
  • Operational Safeguards: Our team undergoes regular training on data protection best practices, and we limit access to personal information to only those employees who need it to perform their roles.
  • Third-Party Vetting: We work only with trusted partners (e.g., shipping carriers, payment processors) who adhere to strict data security standards.

5. Sharing Your Information

We do not sell, rent, or trade your personal information with third parties for their own marketing purposes. We may share your data in the following circumstances:

  • Service Providers: To fulfill orders (e.g., shipping companies), process payments, or provide customer support. These partners are bound by contracts to protect your information.
  • Legal Compliance: If required by law (e.g., in response to a court order or regulatory request).

6. Your Privacy Rights

You have control over your personal information. You may:

  • Access & Update: Request a copy of the data we hold about you or correct any inaccuracies by emailing toytap@toytaponline.com.
  • Delete or Restrict Use: Ask us to delete your data or limit how we use it (subject to legal obligations).
  • Opt Out of Marketing: Unsubscribe from our email list by clicking the “Unsubscribe” link in any promotional email.
  • Manage Cookies: Adjust your browser settings to disable cookies (note this may affect site functionality).

7. Cookies & Tracking Technologies

Cookies are small text files that enhance your browsing experience by remembering your preferences and helping us understand how our site is used. We use:

  • Essential Cookies: To enable core functions like checkout and account management.
  • Analytics Cookies: To measure site performance and user behavior (e.g., Google Analytics).
  • Marketing Cookies: To show you relevant ads and promotions (you can opt out via browser settings or ad platforms).

8. Children’s Privacy

We do not knowingly collect personal information from children under 13 without parental consent. If you are a parent or guardian and believe we have collected information about your child, contact us at toytap@toytaponline.com, and we will remove it promptly.

9. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on our website, and we will notify you of significant updates. The date of the last revision is indicated at the bottom.

10. Contact Us

For questions, concerns, or requests related to your privacy, reach out to us at:

  • Email: toytap@toytaponline.com
  • Phone: (+86) 15992325020
  • Address: Jinhui Huayuan, Haizhu District, Guangzhou, China

At ToyTap, we believe privacy is not just a policy—it’s a promise. Just as we craft toys to be a source of joy and growth, we protect your data to be a source of trust and confidence. Thank you for letting us be part of your journey.